Terms and Conditions

Updated August 2021

Online vs. In-Store prices

We are committed to pricing our products competitively, and in line with industry standards. We reserve the right to change online and in-store prices at our sole discretion, with the customers best interest in mind. Online prices may be different from in-store prices. However, we are happy to apply our online price to an instore purchase on request.

Price Match Policy

All prices shown are recommended retail prices set by manufacturers and suppliers. Whilst we try to be as competitive as most online retailers, sometimes our prices may vary. As we strive for customer satisfaction, we will do our absolute best to price match where possible.

We will only match a price if;

The competitor's item is identical (colour, size etc)
The competitor's item is in stock at the time of price match request
The competitors price is publicly advertised online and does include but not limited to any membership or personal discounts
The product is being sold as a single item, and not in a bulk promotion (for example; (buy one get one free”)
The competitor delivers direct to consumer within the Republic Of Ireland (without using a 3rd Party Postage collection provider)

We do not match prices against any closing down sales. We do not offer any further discounts or club membership discounts on any price matched sales. We only offer a price match at the time of purchase, we do not match prices after the date of sale.

360 Degrees Cycles reserves the right to refuse a price match if we feel that the conditions above have not been met.

To request a price match please contact us HERE with a link to the product.

Vat & Duties

In accordance with VATCA 2010 our retail prices are Vat inclusive. Our standard rate of VAT is 23% for most items.

Children's Clothing and Footwear are taxed at 0% (Section: 46(1)(b) Schedule: 2 Paragraph: 10(1). Our labour charges or services, are charged at the reduced rate of VAT (9%) all labour charges are VAT inclusive.

One4all Payments

Purchases made using One4all or similar payment gift voucher cards are non refundable. An exchange can be made within 30 days of purchase for another item of equal or greater value with the difference being paid by you, the customer. An exchange can also be made for store credit to be used at a later time.

Due to our payment provider on our website, online sales using One4all cards are not available. However, you are welcome to call our store on 018533107 and we will process an order for you over the phone.

Product Information

All product information and images are supplied by the relevant manufacturer.
Every care is taken to have the most up to date information available for each product.
In the case of a different product specification and/or product image from the item you received we will refund or exchange the sale. The Product must follow our strict refunds policy outlined below.

Shipping and Returns

We only ship our items to the Republic of Ireland, we do not offer international shipping at this time. (this includes the UK and Northern Ireland)

For all orders below €40 a €5 postage fee applies. Orders to the amount of €40.01 and above include a free delivery within the Republic of Ireland. Standard items under 10 kilograms are shipped with An Post. Every order dispatched through An Post will have a tracking number associated with the shipment. You will be advised of your tracking number, once we dispatch your order.

We use a 3rd Party shipping method for all large and heavy shipments. (this includes bikes, some components and select heavy products) Our 3rd party items can take up to 7 days for delivery depending on the shipping location. You will be advised of any extended delivery timeframes, should such an event occur.

Product Returns (Excluding bikes)

Goods must be returned within 30 days from the date of purchase.
Goods must be accompanied by original receipt/invoice.
Goods must be in their original manufacturer's packaging.
Goods must not be used in any way.
We do not cover the cost of postage for returns or exchanges.
It is the customer's responsibility to ensure that goods are returned safely to us.

Bike Returns

If a bike has been purchased and it is not the correct size, we will consider to a swap the of bike for the correct one OR if you are not happy with your purchase and would like to return your bike, the following terms and conditions apply:

Bikes must be returned within 30 days of purchase
Bikes must be accompanied by original receipt/invoice
Bikes must not be used or damaged in any way
In circumstances where the bike is being returned for a refund. You, the customer are subject to a 15% restocking fee. This fee is 15% of the amount paid for the bike originally.
We do not cover the cost of postage for returns or exchanges.
It is the customer's responsibility to ensure that goods are returned safely to us.

Please Note:

* We are not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.

* If the return is not a result of a 360 Cycles error, the cost of shipping will be deducted from your refund.

** We do not cover return shipping cost if the return is not a result of an 360 Cycles error.

*** If a bike has been purchased under the cycle to work scheme, we are unable to return the payment directly to the customer. The payment must be paid back to the employer that paid for the initial purchase. This is due to the fact that there is a tax saving on this amount.

Warranty

All goods sold by us are covered by a 12-month warranty from the date of purchase.

This covers manufacturing defects, but does not cover damage sustained by crashing, abuse, or general wear and tear.

If you think your goods are faulty, you must contact us prior to returning them.

The customer is responsible for shipping costs, which would include any packing or shipping materials needed to re-box Items being returned for warranty inspection.

Warranty for bikes.

Warranty claims will only be accepted if the bike had an inspection during its first 500km or the first six months after purchase. Warranty is only valid for bikes that are assembled by a brand dealer.

All bikes purchased online must be professionally assembled. Warranty is only valid for bikes that are assembled by a brand dealer. The customer is responsible for shipping costs, which would include any packing or shipping materials needed to re-box the item.

Frames from different manufacturers have different warranty policies - for different types of frame warranties, please call us or check the manufacturer's website, where applicable.

360 Degrees Cycles Ltd reserve the right to refuse a return request if the item appears damaged due to misuse.

Some manufacturers require items be sent directly to them for inspection or repairs (wheels, etc.), so please contact our sales team on [email protected] for more information. 360 Degrees Cycles Ltd are not accountable for the length of time a warranty claim takes to complete. Customers are required to cover any and all costs of postage to manufacturers or distributors for a warranty inspection. Warranty case decisions by manufacturers are final.

All bikes purchased either online or in store come with a One Year Service Subscription. This is valid for the year following the bike purchase. This subscription covers labour only, and does not include any free parts, items or discounts on products. This subscription is only valid with the original owner, and the subscription is non transferable. If the original purchaser of the bike sells their cycle, within the first 12 months, their subscription expires.

We reserve the right to cancel any customer's subscription at our own discretion, without notice or reason. Fair usage applies.

Repairs

In a situation where a customer is not happy with a bike service or bike repair, the issue must be reported immediately after the issue is detected. This should be no later than one week after the bike has been collected from our store.

Any issues that arise after this may be subject to a fee to address or repair. Every bike that is serviced or has had parts changed (excluding puncture repair/tube replacements) is tested on the road by our experienced mechanics. Detailed notes are always left for each service indicating what was done and what issues if any were detected. When a bike arrives at our store it is assessed for the work needed and any replacement parts that require replacing. We aim to get as clear of an estimate as possible for the work needed and will call the customer to authorise the work before we proceed. If any additional issues are detected during the actual service, our mechanics will call the customer to discuss the issue and to request authorisation for any additional charges that may incur.

Bike Rental Policy

We offer the opportunity to rent a select fleet of city bikes from our store. Rentals can be booked online, or in store. Rentals are taken on a first come first serve basis. We hold a security deposit of €100 for the duration of your bike rental. Security deposits must be paid with card, cash is not accepted for any deposits. The name on the card must be the same as the legal ID you provide us with.

This deposit is refundable upon return of the bike once the following strict conditions are fulfilled:

Bikes must be returned to 360 Degrees Cycles, Clontarf store.
Bikes must be returned in the same condition that they were received.
Bikes must not be damaged or abused.
Bikes must not be used by anyone else other than the person signing this agreement.
Bikes rented to those under the age of 18 must have parental consent to do so.
Bikes must be returned at the agreed time.

Once any of these conditions are broken, we reserve the right to withhold all or part of the deposited amount, at our discretion. If the bike is stolen while in your possession, you are liable for the cost of a replacement bike. We will use the retail price set by the manufacturer to determine the amount you are liable for. You will be informed of this by our team before you rent the bike.

You must provide us with a copy of a legal ID for the duration of your rental period. All data is stored securely, in line with our privacy policy. All data is destroyed after the rental period expires, with the exception of any issues arising from the rental. In this unlikely event, we will keep your information stored securely while all issues are resolved.

By accepting these terms and conditions, you agree to this.

Electric Scooter Rental Policy

We offer the opportunity to rent electric scooters from our fleet of Reid E Scooters. Rental scooters can be booked online or in store. Rentals are taken on a first come first serve basis.

For all E Scooter rentals, we hold a security deposit of €175 for the duration of your rental policy. The name on the card must match the name on the legal ID you provide us.

This deposit is refundable upon return of the bike once the following strict conditions are fulfilled:

Scooters must only be returned to 360 Degrees Cycles, Clontarf store.
Scooters must be returned in the same condition that they were received.
Scooters must not be damaged or abused.
Scooters must not be used by anyone else other than the person signing this agreement.
Scooters must be returned at the agreed time.

Exceptions to these conditions.

We understand that while using a scooter in Dublin, you may get a puncture. We do not class this as “Damage or abuse” We will repair the puncture free of charge during your rental period if this happens. If this happens, we ask that you call us immediately. If you get the puncture repaired anywhere else, you are liable for any costs incurred.
If for any reason, you cannot return the scooter at the agreed time we ask that you call us to give notice. We reserve the right to charge for any delays in returning the scooter(s).

All persons wishing to rent an electric scooter must hold a full valid EU Drivers license. We do not rent scooters to persons under the age of 18.

By accepting these terms and conditions, you agree to this.

WEEE take-back information

360 Degrees Cycles Limited will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our store(s) nationwide. Waste batteries are taken back in store on a one-for- zero basis (i.e. no purchase required) as long as they are of equivalent type to that sold by us. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, batteries and light bulbs, https://www.weeeireland.ie/household-recycling/where-can-i-recycle/.

Never put WEEE, batteries or light bulbs in any of your bins.

Nothing in these Terms and Conditions are intended to limit your statutory rights. We strive for the best possible customer service, and the highest standards in our mechanics. If you feel we could have done better please let us know.